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FAQ

FAQ

What is a Serviced Apartment?

A serviced apartment combines the key comforts of a hotel, with the benefits you get from renting your own space. We provide the convenience of maid service, fresh towel and linen change and free wireless (Wi-Fi)broadband access, as well as the space and facilities you get with an apartment such as a fully equipped kitchen, washing machine and dishwasher.

What time is Check-In & Check-Out?

Check-in is between 15:00 and 20:00 on the day of arrival. We ask that guests have vacated the apartment by 10:00am on the day of departure. However, late check-outs and early check-ins may be possible by prior arrangement so let us know when you enquire if this applies.

What services are included in the tariff?

We include everything to make your stay as comfortable as possible. All our apartments are fully furnished have high speed broadband, Flat Screen TV with Freeview, a fully equipped kitchen (incl all cooking utensils, crockery and cutlery) and a washing machine, dishwasher, microwave and fridge/freezer and for your personal needs hairdryer, iron and ironing board. Fresh towels and linen are provided and refreshed weekly as part of our maid service.

How often are the apartments serviced?

Apartments booked on a serviced basis will receive a weekly maid service. More frequent servicing can be agreed by prior arrangement. If you book on a self-catering basis you will be provided with linen and towels but will not receive the maid service, however, a terminal clean fee may apply.

How does access to the apartments work?

A member of staff will meet with you on arrival to check you in to your apartment, where this is not possible and by prior arrangement, specific instructions for the easy collection of keys and access will be provided ahead of arrival.

How much notice do I need to provide if I want to cancel?

Generally speaking, we require a 14 day notice period for you to cancel. Our policy on cancellations is outlined in much more detail on the Booking Terms & Conditions page.

How many people can stay in your apartments?

The total number of people is limited to the number of beds in the apartment, for example a 1 bedroom apartment can only be booked for a maximum of 2 people. Our 3 bedroom apartment can sleep up to a maximum of 6.

Do you give discounts for longer stays?

Yes we do. We have solutions for long stays and for those requiring Interim Housing .i.e. affected by disaster, fire, and redevelopment or companies requiring Corporate Apartments for an extended period of time. If you are looking for a longer term let, contact us and we will be able to provide you with prices.

I'm working in Aldershot on a contract basis. Can you help?

Yes we can! Get in touch with us directly so that we can discuss your needs and find a suitable and affordable apartment for you stay in.

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